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Tag: customer service

By: Gavin Heron | Posted on: 04-01-2022 | Category: Business Lessons | database email selling customer service

Remind people that you exist

If you're anything like me, you will have a vast number of emails still sitting in your inbox. ...

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By: Gavin Heron | Posted on: 09-15-2020 | Category: Business Lessons | customer service loyalty

Don't let an unhappy customer walk out of your store

I'm not Imelda Marcos but ...

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  • Brand what you are
  • Stick to what you know (or say "no")
  • Remind people that you exist
  • Always take notes
  • Support your clients' & suppliers' businesses
  • Be helpful!
  • Strive to diversify your supply chain
  • Don't lose sight of the good things you do
  • Never begrudge your salesperson earning more than you!
  • Never make your customer chase you (or, don't leave your customer in the dark)
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