Lessons from the front line of small business.
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After Sales Service
Stick to what you know (or say "no")
Remind people that you exist
Always Take Notes
Support your clients' & suppliers' businesses
Strive to diversify your supply chain
Don't lose sight of the good things you do
Never begrudge your salesperson earning more than you!
Never make your customer chase you (or, don't leave your customer in the dark)
There's no such thing as a bad meeting