Lessons from the front line of small business.

Tag: customer service

By: Gavin Heron | Posted on: 09-15-2020 | Category: Business Lessons

Don't let an unhappy customer walk out of your store

I'm not Imelda Marcos but ...

Read More
Back to Blog List
Privacy Notice

This site utilises cookies in order to enhance your browsing experience. You can view our PRIVACY POLICY by clicking here.

About Me Policies
Categories
  • Advertising
  • After Sales Service
  • Business Lessons
  • Customer Service
  • Fund Raising
Recent
  • There's no such thing as a bad meeting
  • Don't make your prospect jump through too many sales hoops
  • Customer lock-in shouldn't be a jail sentence
  • Don't lose momentum
  • Don't hide
  • Don't fiddle, be decisive
  • Don't underestimate "perseverance"
  • Don't let 100% hold you back
  • Don't let an unhappy customer walk out of your store
  • Don't start an online sales channel if your back-office isn't ready
  • Don't ignore your gut (if it feels dodgy, stop)
  • Don't ship if you're not ready to ship
  • Don't be fancy (if you're not rich)
  • Don't kill joy
  • Don't be horrible
  • Don't be a CC'er, be THE DO'er
  • Do better email
  • Don't be "out of mind" when you're "out of sight"
  • Don't undermine your brand with cheap tchotchkes
  • Don't leave your idea at the bar
  • 8 Things I learnt when we started our own business.
  • Don't let the accountants run your business!
  • Don’t start a telesales call with: “hello? [pause] how are you?”.
  • Have a good looking website.
  • Look after the little guy.
RSS Feed