Be helpful!

We were doing some work at home and needed to buy some paint. Pretty special, hardwearing, outdoor paint. We settled on Dulux Wallguard and chose a standard colour.

The problem was that this particular colour was not readily available at our local Mica hardware store (I should have shares in this store!).

Being helpful, they recommended that I call "Fourways Dulux Paint Specialist". So I searched for them on Google Maps and gave them a call. They didn't have the colour. So I asked if they could recommend a store that perhaps would have the product in stock.

The response: "any Dulux stockist". "Yes, but I'm driving can you recommend anyone in the Sandton area?". "Just google it."

And so it ended.

What could this guy have done? Definitely be more upbeat in his tone. And for sure, he could have said "try XXX in Craighhall".

And, even better, he could then have sent me a phone number given that he could hear that I was driving.

Given that none of this happened, would I visit this store?

Not a fuck!

Instead I went to another Mica. What had they done? My wife phoned them and they quickly called their guy who was at the warehouse. They then called her back. Said that they'd have the product and would set it aside.

I collected the next day. Picked up the paint and purchased more stuff. Probably spent 60% more than I had planned.

Would I recommend these guys? For sure! Would I go back and buy from them again? Absolutely!