The Power of Now
Be professional
Always check your AI generated content
Remove your shit!
Don't use "very busy" as an excuse for shitty service
You won't save your job by keeping your expertise to yourself
How (not) to sell your business
When you're small, partner with big
Brand what you are
Stick to what you know (or say "no")
Remind people that you exist
Always take notes
Support your client's & supplier's businesses
Be helpful!
Strive to diversify your supply chain
Don't lose sight of the good things you do
Never begrudge your salesperson earning more than you!
Never make your customer chase you (or, don't leave your customer in the dark)
There's no such thing as a bad meeting
Don't put hurdles in the way of your customers
Customer lock-in shouldn't be a jail sentence
Don't lose momentum
Don't hide
Don't fiddle, be decisive
Don't underestimate "perseverance"
Don't let 100% hold you back
Don't let an unhappy customer walk out of your store
Don't start an online sales channel if your back-office isn't ready
Don't ignore your gut (if it feels dodgy, stop)
Don't ship if you're not ready
Don't be fancy (if you're not rich)
Don't kill joy
Don't be horrible
Don't be a CC'er, be THE DO'er
Do better email
Don't be "out of mind" when you're "out of sight"
Don't undermine your brand with cheap tchotchkes
Don't leave your idea at the bar
8 Things I learnt when we started our own business
Don't let the accountants run your business!
Don’t start a telesales call with: “hello? [pause] how are you?”
Have a good looking website
Look after the little guy
Make it easy for people to buy from you
Make it easy for people to call you
Make it easy for people to pay you
Make your solution ubiquitous by making it easy to use
More haste, more speed
Your business is not 100% of your client's business