Lessons from the front line of small business.

  • Blog
  • Blog List
  • About Me
  • Policies
Tag: loyalty

By: Gavin Heron | Posted on: 12-31-2020 | Category: After Sales Service | Zodiac Pool Cleaners cost of ownership loyalty product design right to repair Toyota

Customer lock-in shouldn't be a jail sentence

Recently I purchased a Toyota Hilux "bakkie" ...

Read More
By: Gavin Heron | Posted on: 09-15-2020 | Category: Business Lessons | customer service loyalty

Don't let an unhappy customer walk out of your store

I'm not Imelda Marcos but ...

Read More
Back to Blog List
Categories
  • Advertising
  • After Sales Service
  • Branding
  • Business Lessons
  • Company Behaviour
  • Customer Service
  • Fund Raising
  • Life Hacks
  • Sales
  • Service
Recent Posts
  • "The Power Of Now" (from Axios)
  • Be professional
  • Always check your AI generated content
  • Remove your shit!
  • Don't use "very busy" as a reason for shitty service
  • You won't save your job by keeping your expertise to yourself
  • How (not) to sell your business
  • When you're small, partner with big
  • Brand what you are
  • Stick to what you know (or say "no")
More
RSS Feed